WHEN LEADERS FAIL TO LISTEN

http://www.youtube.com/watch?v=xPx5r35Aymc&feature=related
http://www.youtube.com/watch?v=9GgQYK6kIQE
http://www.youtube.com/watch?v=aBs--W-EY_8&NR=1
http://www.youtube.com/watch?v=djE8J4rYjGw&feature=related
http://www.youtube.com/watch?v=h5xLaNsMwz4&feature=related